Pipeline procurement customization process

Pipeline procurement customization process 1. Product list inquiry Request submission Customers need to submit a detailed pipeline procurement customization product list to our business POC. The list must cover: Specifications and models: such as pipe diameter, wall thickness, length Material requirements: such as PPR, PVC, MPP, PPHM, PE Technical parameters: pressure grade, temperature resistance range Purchasing information: purchase quantity, special customization requirements (such as special interface, length processing) Delivery information: clear expected delivery time and delivery location Quotation and delivery feedback After our business team receives the product list, it will organize technical, production, procurement and other departments to evaluate within 1 working day. Combined with market conditions, production costs, customization difficulty and other factors, an accurate quotation is given, and it is clear that: the unit price, total price and payment method of each product are based on the production schedule, and the estimated delivery time is fed back to the customer. Communication Confirmation Communicate with the customer on the quotation and delivery time. If the customer has any objection, the two parties negotiate and adjust. After reaching an agreement, sign a procurement contract to clarify the rights and obligations of both parties. 2. Production Customization After the order is placed and the production schedule contract is signed, the business department will transmit the order information to the production department within 1 working day. The production department formulates a detailed production plan according to the order requirements and delivery time, and arranges the raw material procurement and production schedule. Raw Material Procurement and Inspection The purchasing department purchases the required raw materials in a timely manner according to the production plan After the raw materials arrive, the quality inspection department conducts inspections in strict accordance with the quality standards agreed in the contract: material certification documents review physical and chemical properties test unqualified raw materials are immediately returned and exchanged to avoid affecting the production progress. Manufacturing and Process Monitoring Production workshop conducts pipeline customization production according to technical drawings and process requirements, and strictly implements production standards and operating procedures. During the production process, quality inspectors regularly conduct inspections to inspect key processes and quality control points: record production data and quality status, find problems and rectify them in a timely manner to ensure that product quality meets the requirements of finished product inspection and acceptance After the production of the product is completed, the quality inspection department conducts a comprehensive finished product inspection: appearance inspection, dimensional measurement, stress testing, performance testing and other products that pass the inspection, and issue a quality inspection report; unqualified products are reworked or scrapped until they pass the inspection. Provide customers with product inspection reports and relevant quality certification documents, invite customers to conduct on-site acceptance or provide remote acceptance support. III. Logistics Delivery Logistics Plan Formulation The production department passes the delivery information to the logistics department after the product has passed the inspection. The logistics department selects the appropriate transportation mode (such as road transportation, rail transportation, water transportation) according to the following factors, and formulates a detailed logistics plan: product characteristics (size, weight, fragility), delivery time, transportation route planning, transportation vehicle/ship arrangement, transportation insurance Purchase product packaging and identification According to transportation requirements and product protection needs, properly pack the pipeline: use shock-proof materials to ensure that it is not damaged during transportation. Paste a clear logo on the outside of the package, indicating: product name, specification, model, quantity, receiving unit, delivery unit, delivery and transportation tracking Logistics department organizes product delivery, signs a transportation contract with the transportation supplier, and clarifies the responsibilities and obligations of both parties. After delivery, track the transportation progress in real time: through the GPS positioning system or logistics information platform, grasp the status of the goods transportation. In case of transportation delays, abnormal weather, etc., communicate with customers in a timely manner and take remedial measures. Arrival acceptance and receipt After the goods arrive at the delivery location, the customer conducts preliminary acceptance of the product quantity and appearance: After confirming that they are correct, sign for the receipt on the delivery note. If you find any problems such as shortage or damage of the goods, contact our logistics department in time. We will coordinate the transportation supplier to deal with it, and reissue or replace the product according to the actual situation. Fourth, after-sales services Installation guidance and technical support Customers provide free installation guidance services during the pipeline installation process: Support methods: telephone, video, on-site guidance Provide product manuals, maintenance instructions and other technical materials. Convenient for customers to use and maintain the correct pipeline quality assurance and maintenance services quality assurance period: 3 years quality assurance period: due to product quality problems caused by failure or damage, free repair or replacement; due to improper use of customers and other reasons caused by problems, provide paid maintenance services (only cost). Outside the quality assurance period: continue to provide lifetime maintenance services, charge reasonable maintenance costs. Regular return visits and customer feedback processing Within 3 months after the delivery of the product, the customer service staff will conduct the first return visit to understand the product usage and customer satisfaction. After that, a regular return visit will be conducted every 3 months to collect customer opinions and suggestions. For customer feedback problems, deal with and track them in a timely manner to ensure proper solutions. Customer training and technical exchange According to customer needs, organize customer training activities on a regular or irregular basis: Content: Pipeline use skills, maintenance knowledge, troubleshooting methods, etc. Build a technical exchange platform to promote experience sharing and technical exchange between customers, and improve customer use and management of products.